After-Sales Service
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting movasupport@mova-tech.com. You will need to provide a valid proof-of-purchase, receipt or order number (for MOVA Direct Sales) for the warranty service. Charges may apply for services not covered by warranty. Please note that the warranty service is only available in the respective MOVA service regions where you purchased your MOVA product.
| PRODUCT | MAIN COMPONENTS | WARRANTY PERIOD | REMARK |
| Cordless Stick Vacuum Cleaner Series | Main body (including Dust cup, Main suction, Main body, Extension rod, Carbon fiber rod, Power adapter, Pinboard, Display screen, Water tank) | 3 years | The warranty period for models listed below is 2 years: MOVA: J10 | J20 | J30 | D20(Mite remover) | D10MAX(Mite remover) |
| Motor (including Main body motor, Mini motorized brush motor, Main brush motor) | 3 years | ||
| Battery | 2 years | ||
| Consumable parts (including filter with filter cotton, Mop, Brushes, Nozzles, Extension hose, Flexible adapter, etc.) | NO WARRANTY | ||
| Robot Vacuum Series | Main Body (including Main board, Camera, Blower, Sensors, Dust bin, Water tank), Charging dock, Auto-Empty base, Self-Wash base | 3 years | The warranty period for models listed below is 2 years: MOVA: M1 | S10 | S10 Plus | S20 Ultra | E10 | E20 | E20 Plus | E20 Pro | E20 Pro Plus | E30 Aqua | P10 Ultra | P10 Pro Ultra | P20 | V30 |
| Main wheels, Battery, Instant heater assembly | 2 years | ||
| Consumable parts (including Dust bin filter, Mop, Side brush, Main brush, Main brush cover, Water tank filter, Cleaning tool, Floor cleaning solution, etc.) | NO WARRANTY | ||
| Wet & Dry Vacuum Series | Main Body (including Clean water tank, Dirty water tank, LED display screen, Buttons, Main board, Water pump assembly, Speaker, Handle, Power adapter) and Charging base | 3 years | The warranty period for models listed below is 2 years: MOVA: K10 | K10 Pro | K10 Plus | K20 | K15 | K20 Pro |
| Motor (including Main body motor, Brush motor) | 3 years | ||
| Battery | 3 years | ||
| Rolling brush | 3 months | ||
| Consumable parts (including Filter, Cleaning solution, Cleaning brush) | NO WARRANTY | ||
| Robot Lawn Mower Series | Main body (including decorative cover, bumper, main board, chassis, wheels, etc.), Charging station, Power adapter | 3 years | |
| Motor (including cutting motor, wheel motor, etc.) | 3 years | ||
| Battery | 2 years | ||
| Lidar | 2 years | ||
| Consumable parts (including Blades, Nails) | NO WARRANTY | ||
| Hair Dryer Series | Main product | 3 years | |
| Kitchen appliances Series | Main product | 3 years | The warranty period for models listed below is 2 years: MOVA: FD10 Pro | FD20 Pro |
| Note: Packing materials like printed boxes, interior foam, paper cards, user manuals, expansion screws, labels, cleaning tools, and other consumables are not covered by the warranty. | |||